Policies and Procedures

Please take a moment to read and become familiar with our policies. Thank you for supporting our small business. We appreciate your courtesy and couldn’t do what we love without you!

We ask that you arrive at least 5-10 minutes prior to your scheduled appointment time. Our Resoul Lounge is now open with limited seating. You may choose to wait inside your vehicle until closer to your reservation time.

To maintain our peaceful atmosphere in the Resoul Lounge, please be mindful and respectful of others, lower voices and turn off your cell phone during your visit. We want all of our guests to have a relaxing and memorable experience.

Reservations are recommended in order to guarantee a time slot that works best for you. Should you have a preference as to which technician performs your treatment, please let us know at the time of booking. If no preference is stated, we will schedule you with any one of our highly trained technicians.

Because our day spa services are reserved especially for you, as a courtesy, should you need to cancel/reschedule, we recommend out of consideration for other guests and our team members to please provide a 24 hour notice prior to your scheduled service. A $25 fee will be added to your next service ticket if you fail to provide adequate notification. Our livelihoods depend on you showing up to your appointments and your cooperation allows us to properly accommodate our guests. Not showing for an appointment will result in a 100% charge.

Should you feel ill, we ask that you contact us to reschedule your reservation and we understand that can be with less than a 24-hour notice.

For groups of 3 or more, we require a notice of one week for cancellation of treatments.

We encourage our guests to save a credit card number on file as many of our services already require a credit card to secure your reservation. Contactless payments may be made with your saved Card on File. Forms of payment accepted include American Express, Discover, Visa, MasterCard, Google/Apple Pay and Cash. Sorry, we do not accept Aveda.Com Gift Certificates and/or Aveda.Com exclusive only coupons/promotions.

Appointment reminders will be sent via text and/or email (your preference). All reminders are sent 5 days prior to your scheduled reservation and again the day before for any unconfirmed appointments. Easily tap the link in your text and/or email reminders or simply reply via your text reminder that you’ll make it to your appointment time. Please note, as a courtesy, please provide a 24 hour notice prior to your scheduled service should you need to cancel/reschedule. Failure to do so will result in a $25 fee added to your next service ticket.

Spa voices, please. To maintain our peaceful atmosphere, we ask that you lower voices and turn off your cell phone while visiting our spa. Please be mindful and respectful of others. We want all of our guests to have a relaxing and memorable experience.

To minimize the number of guests in our stores, we will continue to offer in-store pickup and/or curbside pickup of retail and gift card purchases. All retail and/or gift card purchases must be pre-paid for prior to pick-up. To start an order, you may call and/or text us at 608-881-6533 with your full name and retail order request.

We specialize in customized treatments that are based on individual client needs. All aspects of our services can be customized, so please let your technician know if you feel any discomfort or would like special attention on a particular area. The best experience always comes from honest, open communication with your technician.

To better serve you, please let your technician know if you are pregnant, or have any of the following issues: muscle or joint injuries, heart condition, high/low blood pressure, diabetes, fever, contagious skin condition or any other medical issue.

– Resoul Day Spa gift cards do not expire.
– Resoul Day Spa gift certificates can be used towards any treatment, product, gift, or gratuity.
– No refunds are given for Resoul Day Spa gift cards.
– We gladly offer gift certificate transfers and credit toward all Resoul Day Spa services and products.
– Resoul Day Spa gift certificates cannot be reissued if lost or stolen.
– Aveda Plus Service Certificates may be used towards a Resoul Service. Must be requested on guest’s behalf with Aveda/Aveda Plus at least a week prior to redemption. Please mention use of Service Certificates upon booking to verify validation.

Need to stock up? Gifting for a friend? All Aveda Retail Preorders can be placed at least a week ahead by calling and/or texting our direct line 608-881-6533 with your retail needs. Once your preorder has been confirmed by a Resoul Team Member, pre-payment will be required to guarantee order placement. In-store or curbside pick up options both available.

We want you to love your purchase! If you are dissatisfied with your retail purchase, returns may be made within 21 days of purchase when accompanied by a receipt. The value of the return can only be exchanged for either another product or stored as a spa credit, which can be applied for purchase of either a service or product.

Due to high demand and limited technician availability, we recommend that parties of 3+ request for advanced reservations at least 1-2 months ahead. Please call ahead for availability and/or forward your request to guestservices@resouldayspa.com. Please provide dates requested, the number of people that will be attending and services interested in scheduling so we can better assist you in booking. Please note that all spa parties of 3+ will require a credit card to secure the reservation.